Refund and Returns Policy

Overview
At Jerseysza Shop, we are committed to delivering high-quality soccer jerseys, shorts, and kits for adults and kids. We understand that there may be instances where you need to return a product. This policy outlines the steps and conditions for initiating a return or refund for purchases made through our website (https://jerseysza.com). Please review this policy carefully for a smooth process.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The product must be unused, in its original packaging, and in pristine condition.
  • Returns must be initiated within 7 days of the delivery date.
  • Customized or personalized items can only be returned if they are damaged or defective upon arrival.

Return Procedure

To initiate a return, please follow these steps:

  1. Contact our customer support team at support@jerseysza.com with the subject line “Return Request.” Include your order number and a detailed reason for the return.
  2. Securely pack the item in its original packaging, including any accessories or documentation.
  3. Ship the item to the return address provided by our customer support team.

Return Shipping and Charges

  • Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. In such cases, we will provide a prepaid return shipping label.

Refund Process

Processing Times:

  • Once the returned item is received and inspected, we will process your refund within 7 business days.
  • Refunds will be issued via the original payment method. Processing times may vary depending on your payment provider.

Late or Missing Refunds:

  • If you haven’t received your refund, follow these steps:
    1. Check your bank account or payment statement.
    2. Contact your credit card company or payment provider, as processing times can vary.
    3. If the issue persists, email us at support@jerseysza.com for assistance.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order on our website.

Need Help?

If you have any questions about refunds or returns, feel free to contact us at support@jerseysza.com. Our team is here to assist you!

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